Cancellation guide
How to cancel ClassPass
Last reviewed June 10, 2026 · California ARL compliance: Not observed
If you're trying to cancel ClassPass, here's exactly what to do — plus what California law requires them to make easy, and what to do if they don't.
The steps
- 1
Log in, go to Account, select Cancel Membership.
Is it actually easy to cancel?
Our observation
Not observedA confirmation email was received; it did not contain a cancellation policy summary or link to the online cancellation page.
What California law requires
Under California Business & Professions Code § 17602, any company that auto-renews a subscription for a California consumer must:
- Clearly disclose the auto-renewal terms before you sign up.
- Get your affirmative consent to the renewal — no pre-checked boxes.
- Send an acknowledgment email with a clear cancellation policy.
- Provide an easy online cancellation method — you shouldn't have to call, chat, or beg to leave.
If ClassPass didn't do these things, any charges may be treated as an unconditional gift — and you may be entitled to a refund.
Charged after you tried to cancel?
Tell us what happened. We document patterns of Automatic Renewal Law non-compliance and can point you toward next steps.
Observations dated 6/10/2026. Cancellation flows change — if these steps are out of date, please let us know.