Cancellation guide

How to cancel Amazon Prime

Last reviewed July 15, 2026 · California ARL compliance: Unclear

If you're trying to cancel Amazon Prime, here's exactly what to do — plus what California law requires them to make easy, and what to do if they don't.

The steps

1. 1

   Go to Your Account → Prime Membership → End Membership. Amazon shows multiple retention screens before final confirmation.

Is it actually easy to cancel?

What California law requires

Under California Business & Professions Code § 17602, any company that auto-renews a subscription for a California consumer must:

• Clearly disclose the auto-renewal terms before you sign up.
• Get your affirmative consent to the renewal — no pre-checked boxes.
• Send an acknowledgment email with a clear cancellation policy.
• Provide an easy online cancellation method — you shouldn't have to call, chat, or beg to leave.

If Amazon Prime didn't do these things, any charges may be treated as an unconditional gift — and you may be entitled to a refund.

Charged after you tried to cancel?

Tell us what happened. We document patterns of Automatic Renewal Law non-compliance and can point you toward next steps.

Observations dated 7/15/2026. Cancellation flows change — if these steps are out of date, please let us know.