Unclear
Subject of past FTC scrutiny for cancellation friction.
What we observed
- Unclear
Clear and conspicuous disclosure of renewal terms
Renewal terms disclosed near checkout on desktop; mobile disclosure varies.
Observed Jul 15, 2026
- Unclear
Affirmative consent to automatic renewal
Signup requires an explicit action (checkbox or payment button) that references renewal.
Observed Jul 15, 2026
- Unclear
Easy online cancellation (same channel as signup)
Cancellation requires phone, mail, or in-person visit even though signup was online — inconsistent with California ARL.
Observed Jul 15, 2026
- Unclear
Acknowledgement email with cancellation instructions
Welcome email includes renewal terms and a link to manage the subscription.
Observed Jul 15, 2026
How to cancel
Historically WSJ required calling customer service to cancel. Online self-service has improved but many users still report being routed to a phone line.
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