Unclear
Cancellation flow varies by plan and region.
What we observed
- Unclear
Clear and conspicuous disclosure of renewal terms
Renewal terms shown, but promotional price and post-promotional price were not in the same visual field.
Observed May 30, 2026
- Observed
Affirmative consent to the automatic renewal
A distinct consent step for auto-renewal was observed.
Observed May 30, 2026
- Unclear
Acknowledgment email with cancellation policy
Acknowledgment email received; cancellation policy summary was linked rather than included.
Observed May 30, 2026
- Not observed
Easy online cancellation mechanism
Some plans required a chat session with a retention agent to complete cancellation.
Observed May 30, 2026
- Observed
Renewal or price-change notice before charging
A price-change notice was received before the promotional rate ended.
Observed May 30, 2026
How to cancel
Chat cancellation is available via Help Center. Some plans require calling customer service.
Had a similar experience with The New York Times?
Your story helps us document patterns.
Report your subscription