Unclear
Straightforward online flow.
What we observed
- Unclear
Clear and conspicuous disclosure of renewal terms
Renewal terms disclosed near checkout on desktop; mobile disclosure varies.
Observed Jul 15, 2026
- Unclear
Affirmative consent to automatic renewal
Signup requires an explicit action (checkbox or payment button) that references renewal.
Observed Jul 15, 2026
- Unclear
Easy online cancellation (same channel as signup)
Online cancellation available in a few clicks from the account page.
Observed Jul 15, 2026
- Unclear
Acknowledgement email with cancellation instructions
Welcome email includes renewal terms and a link to manage the subscription.
Observed Jul 15, 2026
How to cancel
Account settings → Billing & Plans → Cancel subscription.
Had a similar experience with Canva?
Your story helps us document patterns.
Report your subscription